Grr.

[faithellen]

The only thing I haven't gotten to work on my new computer is the printer driver -- I've downloaded the one from the website, and installed it, but I think it's not happy because of the network, or something. When I originally installed the printer driver on my old computer, I couldn't do it without many long conversations with tech support, and only then because we tricked it and gave it a different driver. (I've tried mimicking the settings on the old computer, to no avail.)

I called HP today, and our printer "ees out of wahranty," so to please give them $55 for a year's support or $30 for TWO WEEKS of it.

I'll try again on my own, first. I really expected more from HP -- if you keep a customer happy, they'll be in a better frame of mind when they purchase a replacement and think of you first. Then again, when you own the market, I guess no one cares if you're an asshole.

Comments

[emalia.livejournal.com]

what printer do you have?
what OS are you using?

[faithellen]

It's an OfficeJet 6110 All-In-One, and I'm using MS XP Pro. It's not plugged in directly, but through a network hub/router/thingydoo (guess which one of us is not the hardware geek?). My next step was going to be to reinstall, after unplugging both the computer and the printer from the thingydoo, and do the install as if I'm going to connect directly to the printer (which is what the installation file seems to want).

[emalia.livejournal.com]

Is this home or office?
Do you have it set up as a "shared" printer on someone's PC?
Or is it on a table and a bunch of you print to it?

[3fingeredsalute.livejournal.com]

Hate to bring it up again, but this is another really good case to utilize the WinXP "Transfer Files and Settings Wizard". That tool still might be able to "lift" the drivers from the old 'putor. Might still be worth a shot to revisit?

Also, besides the printer itself, what type of hub/router/thingydoo do you have? If the thingydoo also acts as a "print server", you probably have to find specific "port setting" requirements from the thingydoo documentation.

Send me a PM if you prefer not to reveal your network's makeup -- I just went through something similar after my crappy piece of poo D-Link died last week or two ago.

[cozit.livejournal.com]

Yup... there's a reason we now have an Epson... which was cheaper than replacing the HP *and* acts as a scanner/copier as well.

HP *can* be nice stuff.. but *they* can be annoying.